Being the first to your competitors is the goal of any organization. We have ideas, projects and initiatives that could lead us to that goal. However, when trying to implement them, they often do not materialize or, when we do, someone else has already done it in record time. Why does this happen? The answer is simple: you need to implement Business Agility.

It’s a fact: we live in a world of services and IT is at the heart of this transformation. Today’s customers want fast, flawless service, and IT teams are under pressure to deliver this service efficiently, optimizing costs and demonstrating value.

All of this is also intensified by the emergence of DevOps and agile movements that are increasing the pressure on traditional approaches to IT service management.

As product teams continue to reduce their time-to-market, other business teams must bring more agility in their responsiveness and support.

In that sense, IT teams are shifting to more effective and agile approaches that value ease of use, collaboration, and knowledge sharing rather than complex and inflexible workflows. Applying more efficient and agile principles to IT service management can help your teams gain effectiveness, stay agile, and focus on services that deliver business value.

In the event that your organization is uncomfortable using heavy, old tools, it’s time to switch. Like many businesses, you may have worn yourself out to pay for workflows in your IT service management that you never use or employing an army of developers to maintain time-consuming, complex, and therefore costly customizations.

February 15, 2024 will be the End of Atlassian Server Support, and as an Atlassian Platinum Partner specializing in Cloud, we at Itera are committed to helping you during this transition. Effective that date, Atlassian will no longer provide technical support, security updates, and critical vulnerability fixes for Server releases.

Atlassian’s Server to Cloud migration offers a number of significant benefits for companies and teams that choose to take this step.

Learn about the benefits of getting on the cloud:

Continuous Updates: With Atlassian’s cloud solution, users get access to the latest features, enhancements, and security updates on a regular and automatic basis. This ensures that they are always using the most up-to-date and secure version of the software.

Scalability and Flexibility: The Atlassian Cloud easily adapts to the changing needs of a growing business. It allows users to be added or removed and storage capacity can be adjusted according to business demands, providing greater flexibility and operational efficiency.

Lower Maintenance Burden: By using the cloud, IT teams are freed from the responsibility of maintaining infrastructure and performing maintenance tasks, such as upgrades and patches. This allows them to focus on more strategic activities for the company.

Access from Anywhere: With the Atlassian Cloud, users can access tools and applications from anywhere with an internet connection. This facilitates collaboration between remote teams and improves productivity.

Increased Security: Atlassian Cloud implements high security standards to protect user data and information. It has advanced security measures and ensures effective protection against cyber threats.

Collaboration Enhancements: The cloud platform facilitates collaboration across teams and departments by sharing information and working in real-time on shared projects.

Simplified Integrations: Atlassian Cloud offers native integrations with other cloud tools and services, making it easy to synchronize data and workflow between different applications.

Automatic Backup: The Atlassian cloud performs automatic and periodic backups of data, ensuring the protection and availability of information in case of loss or incidents.

Itera – Your Ally in Cloud

At Itera, we are ready to provide you with all the support you need during this fundamental change. We have the knowledge and experience to help you successfully migrate your products to the Atlassian Cloud.

Why do it with Itera

Specialized Advice: Our team of experts will be by your side to provide you with personalized advice and guide you through every step of the migration process.

Seamless Transition: With Itera’s support, you’ll be able to make a smooth transition and minimize the impact on your daily operations.

Continuous Updates: When you migrate to the cloud, you’ll receive regular updates from the manufacturer and access to the latest features and improvements. In addition, on the part of Itera we provide you with 24/7 support as well as consulting for the generation of new functionalities.

Please feel free to reach out to us if you have any questions or concerns. We are here to assist you in this crucial process.

Get ready for a more secure and collaborative future with Itera and Atlassian Cloud!

Mexico City, June 20, 2023.

ITERA, a leading cloud consulting company and Atlassian Platinum Partner, is pleased to announce its recent milestone in becoming an Atlassian Cloud Specialized Partner. This certification validates Itera’s in-depth knowledge, extensive experience and consistent delivery of high-quality services, with the aim of optimizing customer satisfaction and contributing to their business results.

By earning this cloud specialization, Itera joins Atlassian’s select group of specialized partners since the program’s launch on May 11, 2021.

“Atlassian would like to recognize Itera for their specialized solutions practice, as they have demonstrated success in migrating operations and supporting enterprise-level use cases on the Atlassian Cloud Platform,” said Ko Mistry, Global Channel Head at Atlassian.

The level of commitment in the Cloud Specialization Program recognizes the effort and dedication of Atlassian Partners to deliver consistent, high-quality services, optimizing customer experience and success.

Ariel Súcari, Itera’s Global CEO, highlighted: “ITERA is recognized in the global market for its high commitment to supporting companies on their path to the cloud. When Atlassian launched its cloud specialization, we set out to be one of the first companies globally to get it, and WE DID IT!”

With more than 20 years of experience in the digital transformation of companies globally, ITERA offers solutions, services and specialized consulting in the cloud, in addition to being experts in agile methodologies. This makes us the perfect ally for companies looking for digital acceleration and innovation.

Find out more

The financial sector is a dynamic and competitive environment where organizations need to be agile and efficient to succeed. Atlassian’s tools offer a comprehensive solution for project management, collaboration, and service management that can be very beneficial for your financial company.

Explore the benefits your company gets in the financial sector by implementing Atlassian’s tools.

Improve operational efficiency

Implementing Atlassian tools, such as Jira and Confluence, can significantly improve your operational efficiency in the financial sector. Jira allows your teams to manage projects more efficiently, setting up custom workflows and automating repetitive processes.

Confluence, on the other hand, it offers you a collaborative platform for the creation and management of documents, making it easier to access and update important information. By improving operational efficiency, your company in the financial sector can reduce costs and improve the quality of customer service.

Achieve greater transparency and traceability

In the financial sector, transparency and traceability are key elements to maintain the trust of your customers and comply with regulatory requirements. Atlassian tools, such as Jira and Bitbucket allow your development and operations teams to work together more effectively and provide complete visibility into the development process.

In addition, Atlassian’s tools also offer you tracking and changelog features, which helps ensure traceability throughout your development process.

Improve collaboration and communication

Collaboration and communication are essential to your company’s success in the financial sector. Atlassian tools, such as Jira Software, Confluence, Jira Service Management and its more than 1000 plug-ins They offer you a centralized platform for collaboration and communication between your teams. Using Confluence, your teams can share information and collaborate on document creation and management. Jira Software, in collaboration with Microsoft Teams, gives you instant management to improve communication between teams.

By taking collaboration and communication to the next level, your company in the financial sector can improve the efficiency and quality of customer service.

Reduce time to market

The financial sector is very competitive and time to market is a key factor for the success of your company. Atlassian’s tools, such as Jira and Bamboo, give you automation and quality assurance features that can help you accelerate the time to market for your financial products and services.

Jira enables your teams to manage projects and processes more efficiently, while Bamboo automates continuous integration and delivery (CI/CD) to improve code quality and reduce time to market. Which boosts your company’s reputation and revenue.

3 keys that boost your financial company

1. Efficiently manage your projects

Your finance company handles a large number of projects, from the development of new products to the implementation of computer systems. Jira allows you to manage projects efficiently, as teams can collaborate and work around a common goal, while tracking progress is done transparently.

1. Achieve greater transparency and collaboration

Collaboration and transparency are essential to your organization’s success in the banking industry. Jira provides you with a centralized platform for your teams’ communication, allowing each team member to collaborate effectively and maintain transparent communication.

1. Improve service quality

Quality of service is crucial in your business within the banking sector, and Jira can help you improve it. By using Jira, your teams can quickly identify issues and areas for improvement, allowing them to take action to fix them and improve the service delivered to your customers. And by measuring and analyzing the performance and efficiency of their work, it helps you make informed decisions and continuously improve the service they offer.

Migrate to Jira to improve your banking efficiency

As an Atlassian Platinum Partner, at Itera we empower the growth of companies in the financial sector through cloud technology more advanced. For 22 years, we have been accelerating the digital transformation and innovation of our clients through comprehensive solutions, which are carefully implemented by the team of certified specialists that support us.

See you in the cloud!

On January 18, worldwide IT spending was projected to total $4.5 trillion in 2022, an increase of 5.1% from 2021, according to the latest Gartner forecast.

Nonetheless, the potential impacts of the Omicron variant, the economic recovery, with high expectations of prosperity in the digital market, will continue to boost investments in technology.

“2022 is the year the future returns for the CIO,” said John-David Lovelock, research vice president at Gartner.

“They are now in a position to move beyond the critical short-term projects of the past two years and focus on the long-term. Simultaneously, workforce skills gaps, wage inflation, and the war for talent will push CIOs to rely more on consultancies and managed services companies to carry out their digital strategies,” Lovelock added.

Through 2025, organizations will increase their reliance on external consultants, as the increased urgency and accelerated pace of change widen the gap between organizations’ digital business ambitions as well as their internal resources and capabilities, according to Gartner.

INSIDE THE CLOUD MARKET

“This will be particularly poignant with the cloud, as it serves as a key element in achieving digital ambitions and supporting hybrid work,” Lovelock continues. “Gartner expects most large organizations to use third-party consultants to develop their cloud strategy in the coming years.”

In 2020, within the enterprise application software market, the cloud market became larger than the non-cloud market for the first time, due in part to the coronavirus pandemic. By 2025, Gartner expects it to be twice the size of the cloudless market.

Cloud technology is responsible for nearly all of the 11% spending growth within the enterprise software segment in 2022, as organizations focus on upgrading their software stack to Software as a Service (SaaS) to support flexibility and continued agility.

Do you have questions or would you like to learn more? At Itera we can provide you with services and solutions from the Cloud.

Fountain:

Gartner Forecasts Worldwide IT Spending to Grow 5.1% in 2022

At Itera we can help you.

Contact a specialist:

seguridad@iteraprocess.com

delfino.vazquez@iteraproces.com

End-to-end collaboration is what sets a service desk that truly works. Atlassian provides tools to design and optimize solutions in a scalable and fast way. With the implementation and support of Itera, this platform reaches its highest potential. Precisely because collaborative coordination is what makes the difference in a Service Desk whose main focus is to provide value.

Atlassian offers a technological platform that facilitates coordination, collaboration, visibility and agility in work teams, capable of solving assigned tasks faster and more efficiently.

It represents a technological platform that makes it easier for teams to organize and work with agile approaches in the development of new products and services. In addition to improving demand forecasting and thus guaranteeing the necessary capacity.

TOTAL REACH

Its scalable features, as well as visibility of activities and performance, ensure greater control through a technological design that is always at the forefront.

In this line, Itera has an initial operation model configured and adhered to the best international practices in the implementation of Atlassian Jira Service Desk. Guaranteeing a start-up and operation in the short term with a focus on quality and value delivery.

INTEGRATED SOLUTION

Atlassian’s equation is solid because of its ability to increase the number of requests resolved in the same time and at a lower cost.

By synchronizing the collaboration and needs of customers and teams, Atlassian elevates customer satisfaction. It ensures the stability and response time of services, implementing solutions that allow the digitization of care at the first level.

It ensures continuity of services in a simple way and when required. By providing the opportunity to face innovation in the face of any contingency, the business stays on track with a timely and efficient operational flow.

The sum of positive experiences that Atlassian generates becomes a permanent factor. Providing an intuitive and easy-to-manage structure through different functions, helping agents to provide a better service.

UNCOMPLICATED QUALITY

For Atlassian to have an immediate impact, at Itera we keep in mind agility, a clear understanding of the guarantee and the commitment to deliver services. Through an integrated operation of agile models and the best practices in their implementation, we ensure the continuity of your business in a simple way, in short times and at a lower cost.

Work teams in organizations and the project office need to adapt quickly to the business environment. Jira increases the level of collaboration with seamless time management and full transparency in information. At Itera we accompany you to implement and operate it properly.

Atlassian’s platform-based applications and products help teams plan, assign, monitor, and manage work in such a way that synchrony finds the ideal setting for the development of different activities.

This is achieved because Jira makes it possible for the registration, monitoring and control of projects to be operated in a timely and simple way with adherence to best practices. With methods and tools such as Scrum and Kanban, achieve simultaneous agile management and visibility of tasks in different areas and processes.

PROJECT VIABILITY

The Atlassian Jira platform creates bonds between teams in all aspects with a harmonious flow of personalized tasks.

With greater visibility into operations, Atlassian improves collaboration and agility across areas and levels.

ALOOF

Atlassian Jira takes productivity to the maximum when we talk, for example, about teleworking. Since the Home Office is more efficient in terms of control and monitoring.

All this creates a trustworthy atmosphere in terms of communication and productivity. The environment generated by Atlassian makes it possible for remote work to be more productive and transparent. A dynamic permeable throughout the organization.

In addition to Atlassian’s excellent tools, teamwork requires experience and applied knowledge. That is why at Itera we support your organization to define its agile operating model.

How to take advantage of it 100%? At Itera we develop the skills and knowledge of the staff to maximize effort and results towards the value chain. We help you to the correct implementation of JIRA, reducing costs by automating repetitive work placing the focus of value on the business.