Being the first to your competitors is the goal of any organization. We have ideas, projects and initiatives that could lead us to that goal. However, when trying to implement them, they often do not materialize or, when we do, someone else has already done it in record time. Why does this happen? The answer is simple: you need to implement Business Agility.

It’s a fact: we live in a world of services and IT is at the heart of this transformation. Today’s customers want fast, flawless service, and IT teams are under pressure to deliver this service efficiently, optimizing costs and demonstrating value.

All of this is also intensified by the emergence of DevOps and agile movements that are increasing the pressure on traditional approaches to IT service management.

As product teams continue to reduce their time-to-market, other business teams must bring more agility in their responsiveness and support.

In that sense, IT teams are shifting to more effective and agile approaches that value ease of use, collaboration, and knowledge sharing rather than complex and inflexible workflows. Applying more efficient and agile principles to IT service management can help your teams gain effectiveness, stay agile, and focus on services that deliver business value.

In the event that your organization is uncomfortable using heavy, old tools, it’s time to switch. Like many businesses, you may have worn yourself out to pay for workflows in your IT service management that you never use or employing an army of developers to maintain time-consuming, complex, and therefore costly customizations.

The financial sector is a dynamic and competitive environment where organizations need to be agile and efficient to succeed. Atlassian’s tools offer a comprehensive solution for project management, collaboration, and service management that can be very beneficial for your financial company.

Explore the benefits your company gets in the financial sector by implementing Atlassian’s tools.

Improve operational efficiency

Implementing Atlassian tools, such as Jira and Confluence, can significantly improve your operational efficiency in the financial sector. Jira allows your teams to manage projects more efficiently, setting up custom workflows and automating repetitive processes.

Confluence, on the other hand, it offers you a collaborative platform for the creation and management of documents, making it easier to access and update important information. By improving operational efficiency, your company in the financial sector can reduce costs and improve the quality of customer service.

Achieve greater transparency and traceability

In the financial sector, transparency and traceability are key elements to maintain the trust of your customers and comply with regulatory requirements. Atlassian tools, such as Jira and Bitbucket allow your development and operations teams to work together more effectively and provide complete visibility into the development process.

In addition, Atlassian’s tools also offer you tracking and changelog features, which helps ensure traceability throughout your development process.

Improve collaboration and communication

Collaboration and communication are essential to your company’s success in the financial sector. Atlassian tools, such as Jira Software, Confluence, Jira Service Management and its more than 1000 plug-ins They offer you a centralized platform for collaboration and communication between your teams. Using Confluence, your teams can share information and collaborate on document creation and management. Jira Software, in collaboration with Microsoft Teams, gives you instant management to improve communication between teams.

By taking collaboration and communication to the next level, your company in the financial sector can improve the efficiency and quality of customer service.

Reduce time to market

The financial sector is very competitive and time to market is a key factor for the success of your company. Atlassian’s tools, such as Jira and Bamboo, give you automation and quality assurance features that can help you accelerate the time to market for your financial products and services.

Jira enables your teams to manage projects and processes more efficiently, while Bamboo automates continuous integration and delivery (CI/CD) to improve code quality and reduce time to market. Which boosts your company’s reputation and revenue.

3 keys that boost your financial company

1. Efficiently manage your projects

Your finance company handles a large number of projects, from the development of new products to the implementation of computer systems. Jira allows you to manage projects efficiently, as teams can collaborate and work around a common goal, while tracking progress is done transparently.

1. Achieve greater transparency and collaboration

Collaboration and transparency are essential to your organization’s success in the banking industry. Jira provides you with a centralized platform for your teams’ communication, allowing each team member to collaborate effectively and maintain transparent communication.

1. Improve service quality

Quality of service is crucial in your business within the banking sector, and Jira can help you improve it. By using Jira, your teams can quickly identify issues and areas for improvement, allowing them to take action to fix them and improve the service delivered to your customers. And by measuring and analyzing the performance and efficiency of their work, it helps you make informed decisions and continuously improve the service they offer.

Migrate to Jira to improve your banking efficiency

As an Atlassian Platinum Partner, at Itera we empower the growth of companies in the financial sector through cloud technology more advanced. For 22 years, we have been accelerating the digital transformation and innovation of our clients through comprehensive solutions, which are carefully implemented by the team of certified specialists that support us.

See you in the cloud!

Mexico City, April 10, 2023

Itera, one of the most important cloud-centric solutions companies in Latin America, announces that for the fifth time it has exceeded the requirements to continue being part of the exclusive and strict Amazon Web Services (AWS) Managed Service Provider (MSP) Partner Program.

What is the AWS MSP Partner Program?

The AWS MSP Partner Program reviews and validates that the partner really has high levels of experience and capacity to deliver complete and robust solutions to its customers on AWS. This new generation of MSPs has the ability to help companies reinvent their future, solve complex business problems, and launch initiatives that produce significant business outcomes.

The AWS MSP compliance audit process consists of a detailed, multi-day review conducted by an independent third-party auditor. It aims to confirm the partner’s ability to provide next-generation managed cloud services and its capabilities in cloud architecture, automation, optimization, and management for its customers’ AWS environments.

By passing this rigorous, independent audit, both customers and AWS itself can be confident that Itera is an expert in AWS products and services and that its operating processes have high quality standards.

The constant renewal of the AWS MSP Partner Program is key to the cloud-centric strategy of Itera. This way, your customers can have the peace of mind of having a reliable cloud partner to address their most important business challenges.

Who is part of the AWS MSP Partner Program?

Fewer than 10 AWS Partners are part of this robust program in Spain and Latin America. AWS MSPs provide the expertise, knowledge, guidance, and professional services needed to successfully take customers through each of the stages in their cloud technology journey: Planning and Design > Migration and Construction > Execution and Operation > Optimization.

See you in the cloud!

Itera is a multinational company, a leader in cloud solutions and digital business transformation, with 22 years of experience in the Spanish-speaking market. He has participated in multiple projects, designing comprehensive solutions, which help organizations innovate their business services and improve IT operations.

Cloud services are at the core of its offer, considered as a digital platform that enables innovation with agility. Itera works hard to raise its competencies day by day and be a strategic business ally for its customers.

DevOps is a combination of cultural philosophies, practices, and tools that increase your organization’s ability to deliver applications and services at speed.

That is, it allows you to develop and improve products faster compared to organizations that use traditional software development and infrastructure management processes.

What happens under a DevOps model?

DevOps teams are no longer “siloed.” Sometimes, the two teams merge into one, where engineers work across the entire application lifecycle, from development and testing to deployment and operations. In this way, they develop a variety of skills not limited to a single function.

In some DevOps models, QA and security teams are also more integrated with development and operations and are involved throughout the application lifecycle.

Teams use practices to automate processes that had previously been manual and time-consuming. They use a stack of technology and tools that help them operate and improve applications quickly and reliably.

In addition, these tools help engineers independently perform tasks that would normally have required the help of other teams (such as deploying code or provisioning infrastructure), further increasing the speed of the team.

What DevOps brings to your organization.

1.- Speed

Advance and innovate for your customers faster, adapting better to changes in markets and becoming more effective in achieving business results.

The DevOps model enables your development and operations teams to achieve these outcomes. For example, microservices and continuous delivery allow teams to take ownership of services and update them faster.

2.- Fast delivery

Increase the frequency and pace of releases to innovate and improve your product faster.

The faster you release new features and fix bugs, the faster you can respond to customer needs and strengthen a competitive advantage. Continuous integration and continuous delivery are practices that automate the software publishing process, from creation to deployment.

3.- Reliability

Ensure the quality of application updates and infrastructure changes so you can deliver faster and reliably while delivering a positive experience to end users.

Use continuous integration and delivery practices to verify that every change is functional and secure. Monitoring and logging practices help keep you informed of performance in real-time.

4.- Scaling

Operate and manage your infrastructure and development processes at scale.

Automation and consistency help you manage complex or changing systems effectively with less risk. For example, infrastructure as code helps you manage your development, test, and production environments more repeatably and efficiently.

5.- Improved collaboration

More effective teams with a DevOps cultural model.

Developers and operations teams collaborate closely, share many responsibilities, and combine their workflows. This reduces inefficiencies and saves time. For example, the transfer times between developers and operations are reduced, when you write code that takes into account the environment in which it runs.

6.- Security

Move quickly while retaining control and maintaining compliance.

You can adopt a DevOps model without sacrificing security by using automated compliance policies, granular controls, and configuration management techniques. For example, when you use infrastructure as code and policy as code, you can define and monitor compliance at scale.

With more than 20 years of experience in digital transformation solutions in Latin America, at Itera we help your organization integrate its development and operation processes so that they advance at high speed.

Contact one of our experts!

seguridad@iteraprocess.com

Robots are not necessarily as they are painted. In the case of Robotic Process Automation (RPA) we are talking about software that allows human beings to put aside monotonous tasks and whose vulnerability causes loss of time and money, even more so when making mistakes. That is to say that the RPA bots turn the complex and delicate into something simple, secure, and fast.

Imagine a tireless employee, who doesn’t complain, who doesn’t require breaks, who doesn’t get sick, who works non-stop and without making mistakes 24 hours a day, all week, all year round. That is a Software Robot, a virtual employee at our complete disposal and who follows specific rules.

However, when the finance and accounting area lacks automated processes, the risk is high because it is susceptible to human error. In such a scenario, resources and overtime are required to fully ensure that, for example, the supplier registration contains correct information.

To that extent, credit note reports are an inevitable nightmare. While the tasks of validating figures are inevitably synonymous with headaches. And, of course, the list goes on with the collection of transactions and other crucial data for the accounting close without considering the leaks of sensitive information.

But if we tell you why this should actually be a thing of the past? Since RPA software bots free you from repetitive and stressful tasks. Because with RPA technology you are one click away from consulting tax databases, fraud lists and delinquent customers.

The RPA effect on your organization is overwhelming. Why? Here are just five features of this fascinating universe of solutions:

• Automate activities based on clear and precise business rules.
• Minimizes the risks of human error.
• Increase the speed of response in your processes.
• It significantly benefits the processing of information and traceability of operations.

This is how RPA technology allows verifying and validating customer documentation that is submitted online, sending contracts and performing risk analysis. It is responsible for registering customers and suppliers, registering and generating invoices, pre-validating credits and even preparing reports on external portals. Its capabilities also include accounts payable automation and periodic monitoring of accounts receivable. It enables a world-class security and compliance environment by generating reports and insights.

With this kind of flow, the time for data processing is reduced from days to minutes. Ensuring regulatory compliance and the correctness of each component since it detects human error and fraudulent operations.

Security, speed and cost savings, that’s the effect that RPA causes. At Itera we lead your organization along the path of process optimization by increasing productivity in tasks that are no longer manual to be automated with this technology.

Is fatigue inevitable due to errors caused by a high volume of operations? Is there not enough time to process all the data effectively?

When processes are automated, paperwork and highly manual activity become the simple reminder of something complex and absurdly time-consuming.

RPA technology puts the focus on the essentials of the workflow, eliminating manual complications, providing agility and protecting it from human error. By managing data in your operations and facilitating the analysis of information, the possibilities expand by minimizing time and maximizing results.

Thinking about how software robots can benefit your organization sets the tone for some questions that help to have a clearer picture.

You might wonder which processes are candidates to be automated. To identify them, just answer three questions about the characteristics of your processes:

Do they register a high consumption of resources in repetitive tasks?

Do they take too much processing time on tasks that don’t add value to the business?

Do they experience a high impact from human error and rework?

In case you answered yes, then you now know where RPA can be implemented as a solution.

And to see results immediately, you can test RPA on low-complexity, high-impact processes. A way to establish the starting point to free employees from processes whose high demand prevents them from carrying out tasks of greater value to the organization.

An RPA bot significantly decreases operational costs, enables the availability of necessary information in real-time, and makes it possible for people to focus on more important activities.

EFFICIENT OPERATIONS

An example of automation with RPA that you can apply in your organization has to do with claims processing.

RPA software processes incoming form data, validating the different elements required. By following specific rules, it speeds up response times and mitigates the latent possibility of human error. The bot logs in, downloads, and verifies the claim information to upload it to the appropriate system. Only in the case of exceptions, it will notify a collaborator to follow up.

Another example is the automation of requests in IT systems, such as password changes. Instead of being a priority task for the person in charge of access management, RPA solves it quickly and securely.

And when it comes to managing a large amount of data, RPA is the bridge to migrate from manual to automated operations. Reducing in seconds a task whose value lies in analysis to make strategic decisions once the data is extracted, compiled and classified. Because in automated data management, the bot is responsible for entering the systems to perform these collection tasks and thus consolidate them into documents to be analyzed.

ADVANTAGES OF AUTOMATING

RPA is synonymous with disruptive innovation that achieves:

• Improve analytics and revenue
• Produce valuable insights
• Optimize delivery times
• Reduce errors
• Improve quality
• Generate efficient solutions

All this translates into greater competitiveness

At Itera, we know how to lead organizations down the right RPA route. Identifying ways to initiate or improve process automation in different areas with a focus on the business. By letting bots take care of repetitive tasks, transferring the high use of manual time, time that can be invested in higher-value activities.

Without the necessary technology and sufficient technical skills, it is impossible to successfully complete a project. Much less so when you lack the right cloud services to make the most of its benefits.

Because designing new applications or modernizing them involves adding technology and experience focused on quality and innovation. Value is authentic when the development of a software project advances in a timely manner until it becomes a functional reality.

Using technologies such as Python, Java, .Net, and R, as well as cloud platforms from AWS, Google and Azure, we create the right solution with the right tools and the necessary knowledge that also covers topics such as Big Data, DevOps and Mobile developments. Constantly executing continuous improvement and service level measurements.

THE DIFFERENCE IS IN THE DETAILS

If we dare to place a sacred component within a technological project, it is shaped by the business objectives of the organizations, since they define the requirements of the solution. Based on this and best practices, we establish the strategy, its design platform and corresponding estimates.

A process where application maintenance is a core part of our service as a software factory, also providing value with our experience through a strategy based on Quick Wins and focused on the company’s vision.

NATURAL FIT

The needs of the organization define the deployment of digital services. Whether with agile, traditional or hybrid frameworks and operating models, continuous value delivery is experienced hand in hand with operational continuity assured in the face of any contingency. All this with experience in IT governance and making use of best practices such as ISO, ITIL, COBIT, TOGAF, Scrum, CMM and DevOps.

The same is true if the infrastructure and its components are located on-premise or in the cloud, the services work optimally. And, when required, we provide database or bulk migration services, infrastructure and applications to move them to the cloud – whether hybrid or multi-cloud – in order to acquire analytics, artificial intelligence or chatbot functionalities.

THE HUMAN; TECHNOLOGICAL KEY

Each part of the process is executed in a scenario integrated by the experience and knowledge of our architects and business analysts, as well as specialists in security, Data Science and Machine Learning. It also makes use of Business Data Driven so that, together with the organization, decisions can be made based on reliable and timely information services to analyze, visualize and predict business results.

PURPOSEFUL ADAPTABILITY

Once the software is launched, its operation sets the tone for continuous improvement. Stage in which maintenance and development problems are resolved. This allows us to detect opportunities that generate proposals that add to the business.

By assigning the right talent with extensive experience in PMO, IT governance, supplier management and quality assurance, we carry out the validation process, which is present in the periodic deliverables that make up the project. In this way we achieve adequate planning, validating each aspect for the fulfillment of processes.

This way we get to the point where a tangible deliverable can be taken by the testing team for execution. The result is a quality and functional deliverable. A result that goes beyond good intentions. A result that arises from experience in various commercial, industrial and governmental organizations.

With specialized knowledge and adaptable work schemes, at Itera we make the software happen successfully in your organization, in an integrated way and without operational interruptions. This is how our solution machinery is activated in each project. Because in reality, we don’t know how to do it any other way.

End-to-end collaboration is what sets a service desk that truly works. Atlassian provides tools to design and optimize solutions in a scalable and fast way. With the implementation and support of Itera, this platform reaches its highest potential. Precisely because collaborative coordination is what makes the difference in a Service Desk whose main focus is to provide value.

Atlassian offers a technological platform that facilitates coordination, collaboration, visibility and agility in work teams, capable of solving assigned tasks faster and more efficiently.

It represents a technological platform that makes it easier for teams to organize and work with agile approaches in the development of new products and services. In addition to improving demand forecasting and thus guaranteeing the necessary capacity.

TOTAL REACH

Its scalable features, as well as visibility of activities and performance, ensure greater control through a technological design that is always at the forefront.

In this line, Itera has an initial operation model configured and adhered to the best international practices in the implementation of Atlassian Jira Service Desk. Guaranteeing a start-up and operation in the short term with a focus on quality and value delivery.

INTEGRATED SOLUTION

Atlassian’s equation is solid because of its ability to increase the number of requests resolved in the same time and at a lower cost.

By synchronizing the collaboration and needs of customers and teams, Atlassian elevates customer satisfaction. It ensures the stability and response time of services, implementing solutions that allow the digitization of care at the first level.

It ensures continuity of services in a simple way and when required. By providing the opportunity to face innovation in the face of any contingency, the business stays on track with a timely and efficient operational flow.

The sum of positive experiences that Atlassian generates becomes a permanent factor. Providing an intuitive and easy-to-manage structure through different functions, helping agents to provide a better service.

UNCOMPLICATED QUALITY

For Atlassian to have an immediate impact, at Itera we keep in mind agility, a clear understanding of the guarantee and the commitment to deliver services. Through an integrated operation of agile models and the best practices in their implementation, we ensure the continuity of your business in a simple way, in short times and at a lower cost.

Work teams in organizations and the project office need to adapt quickly to the business environment. Jira increases the level of collaboration with seamless time management and full transparency in information. At Itera we accompany you to implement and operate it properly.

Atlassian’s platform-based applications and products help teams plan, assign, monitor, and manage work in such a way that synchrony finds the ideal setting for the development of different activities.

This is achieved because Jira makes it possible for the registration, monitoring and control of projects to be operated in a timely and simple way with adherence to best practices. With methods and tools such as Scrum and Kanban, achieve simultaneous agile management and visibility of tasks in different areas and processes.

PROJECT VIABILITY

The Atlassian Jira platform creates bonds between teams in all aspects with a harmonious flow of personalized tasks.

With greater visibility into operations, Atlassian improves collaboration and agility across areas and levels.

ALOOF

Atlassian Jira takes productivity to the maximum when we talk, for example, about teleworking. Since the Home Office is more efficient in terms of control and monitoring.

All this creates a trustworthy atmosphere in terms of communication and productivity. The environment generated by Atlassian makes it possible for remote work to be more productive and transparent. A dynamic permeable throughout the organization.

In addition to Atlassian’s excellent tools, teamwork requires experience and applied knowledge. That is why at Itera we support your organization to define its agile operating model.

How to take advantage of it 100%? At Itera we develop the skills and knowledge of the staff to maximize effort and results towards the value chain. We help you to the correct implementation of JIRA, reducing costs by automating repetitive work placing the focus of value on the business.