IT Best Practices

We know that the IT operation of our customers is increasingly complex.

Their IT teams are having a hard time meeting user expectations. We work with them to improve their performance and ensure they give real value to the business.

We work on improvement projects of both, integral IT operation or specific IT practices. We apply a practical approach to process frameworks using proven techniques. Once verified, many operations and activities are automated.


We are experts international reference frameworks, like:

PMO & Project Management

With agile and traditional methodologies

IT Service Delivery & Support

ITIL, ISO / IEC 20000 and COBIT

Software Engineering

Scrum, ALM and CMMI practices

IT Security

ISO 27001, PCI, Secure Programming and ITIL

IT Governance



Itera only implements solutions that are recognized by the industry as the best, but adapt them according to the region and to each customer in particular. We do not experiment or improvise. The quality of our services is highly valued in the market. We have worked with many clients of different sizes and different industries, both in private and public sectors.


Some of the benefits of an effective implementation of IT best practices are:

• • Improvement in business competitiveness

• • Increased value that IT brings to the business

• • Improvement in the quality of IT services to the business and market

• • Cost and time reduction of IT projects

• • Early identification of hidden risks and mitigation of their impact

• • Improvement of the skills of the collaborators of work

• • Use cutting edge technology more effectively

• • Faster response to innovations in the sector

We review and accept business requests

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